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< Back to case studies 25 June, 2014

Churchill Hotel

According to the general manager of one of York’s most popular hotels, understanding the needs of his business is the easy part for Beacon.

The far tougher task is finding a compelling solution to respond to those needs on a daily basis. John Wallace, whose historic 19th century establishment has benefited from Beacon since 2009, said the Beacon team, together with his dedicated Account Manager as continuing to deliver.

“In the current economic climate, our underlying needs are quite simple: To save money and time, which are big factors for an independent business like ours,” said John.

“We have a 91 per cent occupancy rate and we are certainly weathering the financial storm, but, like all hotels, visitors are driven by price. We need to make savings to allow us to offer the most competitive rates. “Beacon understands this and their purchasing expertise helps ensure that we can offer such rates.”

John said that saving time was also hugely important.

“We haven’t always got the time to chat with a host of suppliers about price, which is another area where Beacon comes into its own. “We also save time when it comes to invoicing and billing. I really like the one clear statement that arrives on my desk every month, with one direct debit. “We don’t run a permanent accounts department, so this is a service that really comes into its own for us.”